A COPY OF TERMS & CONDITIONS CAN BE FOUND IN YOUR CONFIRMATION EMAIL. THESE WERE AGREED TO PRIOR TO PURCHASE.
ALL SALES ARE FINAL. REFUNDS WILL NOT BE OFFERED FOR NOT READING AND FOLLOWING THROUGH THESE TERMS & CONDITIONS. THIS INCLUDES PROPER COMMUNICATION OF ALL APPLICABLE POINTS TO THOSE YOU ARE PURCHASING TICKETS FOR.
The door to the room closes exactly at the time you signed up for. Please arrive 15 – 20 minutes early to make sure you are there before the room is locked. You will not be permitted into the room if you are late. If your private party is late, for every minute our staff has to wait will be a minute taken away from the groups time in the room as we will not be responsible for keeping our staff over time. If at 15 minutes past your show's start time and no one has arrived, the show will be canceled. THERE ARE NO REFUNDS.
WE DO NOT ALLOW children under the age of 12 years old. Those under the age of 14 years old must be accompanied by an adult. Those under 18 years old need to bring a waiver signed by their legal guardian that can be found on the confirmation email and on the FAQs page.
Raleigh Room Escapes holds the right to WITHHOLD ALL SERVICE from those who are at any level of being intoxicated. This includes, but is not limited to slurred speech, difficulty walking, lack of balance, lack of attention, inability to answer simple questions, inability to coherently follow rules. This is for the safety of staff, property, and all guests. We promise a great show and a high chance of escape, no extra supplements required - save the drinks for AFTER the show!
We are a privately owned business and do not permit firearms or weapons on our premises. If you have them, leave them in your vehicle.
SENSORY AWARENESS: loud buzzers, small writing (bring glasses if needed) & dim lighting (not complete darkness). A live undead Zombie will be in the room with guests and it will get closer as time moves on. We do not recommend this experience for those suffering from severe claustrophobia or anxiety.
We do not offer refunds for unused tickets. The purchase of this ticket is final. To reschedule tickets without being charged, you must click the "Manage this Booking" link on your ticket confirmation at least 48 hours in advance of your scheduled time. There are no exceptions including weather-related incidents. If inclement weather does not allow regularly scheduled shows to proceed due to power outages, building damage etc. at our location guests will have the option to reschedule their tickets for a later date.
If you happen to absolutely love your experience, tips, while not required, are welcome at the end of your show. Get ready for a fantastic 90 minutes of crazy good time fun!!